Refund & Return Policy
Returns
We accept returns on most items within 30 days of delivery.
To be eligible for a return, your item must be:
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Unused and in its original condition.
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In the original packaging (if applicable).
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Accompanied by proof of purchase (order number or receipt).
Certain items may be non-returnable for hygiene or safety reasons. These will be clearly marked on the product page.
Return Process
To start a return, please contact us at simsteressa@yahoo.com with your order number and the reason for the return.
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Once your return is approved, we will provide the instructions on where to send the item.
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Customers are responsible for return shipping costs unless the return is to our error (wrong item, damaged item, etc.)
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Refunds
*/Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be issued to your original payment method within 5-10 business days.
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Shipping fees are non-refundable unless the return is due to our error.
Exchanges
We offer exchanges for defective or incorrect items. If you need to exchange and item, contact us within 7 days of delivery with photos and details. If the item you want is out of stock, we will issue a refund instead.
Damaged or Defective Items
If your order arrives damaged or defective, notify us within 48 hours with photos of:
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The damaged item
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The packaging
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The shipping label
We will replace the item or issue a refund at no additional cost.
Non-Refundable Items
The following items cannot be returned or refunded:
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Clearance or final-sale items
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Personalized or custom-made products
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Perishable or hygiene-sensitive items
Order Cancellations
Orders can only be canceled before they are processed or shipped. Once an order is in transit it cannot be canceled.
Contact Us
For questions about returns, refunds, or exchanges, reach out at simsteressa@yahoo.com